Privacy Policy
Effective Date: September 9, 2026
Cumberland Field Systems respects your privacy and is committed to protecting the personal information you provide when contacting or doing business with us.
Information We Collect
We may collect information you voluntarily provide by telephone, text message, email, social media, website contact form, or other means. This may include your name, business or organization name, email address, telephone number, service location or general location, information about the services you request, communications with Cumberland Field Systems, and information needed to prepare estimates, invoices, or provide requested services.
During the course of providing IT or network services, customers may also provide technical information about systems, networks, equipment, or infrastructure.
How We Use Your Information
Information may be used to respond to questions and service requests, communicate regarding appointments and projects, prepare estimates and invoices, provide requested services, maintain business records, improve services, prevent fraud or misuse, and comply with applicable legal requirements.
Text Messages and Phone Communications
If you provide your telephone number or contact Cumberland Field Systems by phone or text message, we may use that number to communicate with you regarding your inquiry, appointment, project, or services. Message and data rates may apply. Cumberland Field Systems does not sell or rent telephone numbers or text-message consent information to third parties for marketing purposes. You may request that we stop sending non-essential text messages at any time by replying STOP or contacting us directly.
Sharing of Information
Cumberland Field Systems does not sell or rent personal information. Information may be shared with service providers when reasonably necessary to operate the business or provide requested services, including email, communications, payment processing, accounting, cloud services, or technology vendors. Information may also be disclosed when required by law or when reasonably necessary to protect Cumberland Field Systems, our customers, or others.
Customer Technology and Network Information
In the course of providing IT services, Cumberland Field Systems may receive access to information concerning customer networks, systems, equipment, configurations, or credentials. Such information will be used only as reasonably necessary to perform requested services, troubleshoot problems, document work performed, or otherwise support the customer.
Customers should avoid sending passwords or other highly sensitive credentials through unsecured communication methods whenever possible.
Data Security
Cumberland Field Systems takes reasonable measures to protect information from unauthorized access, disclosure, alteration, or loss. However, no electronic communication, internet service, or data-storage system can be guaranteed to be completely secure.
Data Retention
Information may be retained for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal or accounting requirements, or maintain records of work performed.
Third-Party Services
Cumberland Field Systems may use third-party services such as Google Workspace, Google Voice, Meta/Facebook, payment processors, accounting platforms, and technology vendors. Information processed through these services may also be subject to the privacy policies and terms of those providers.
Your Choices
You may contact Cumberland Field Systems to request that we update or correct personal contact information we maintain about you. You may also request that we stop using your information for non-essential communications, subject to information we may need to retain for legitimate business, accounting, contractual, or legal purposes.
Changes to This Policy
Cumberland Field Systems may update this Privacy Policy periodically. Any updated version will include a revised effective date.
Contact Us
Cumberland Field Systems
Cookeville / Upper Cumberland, Tennessee
Phone: (931) 218-6547
Email: info@cumberlandfieldsystems.com